Contact us
Welcome to StoreSat!
We are here to help you and answer all your questions. We are happy to reach out to you via WhatsApp or email to answer your questions and provide the necessary support. We are always striving to improve our services and soon we will be providing telephone customer service to ensure a comprehensive and outstanding support experience. Contact us now to get the help you need.
Please fill out a form to contact technical support. We will get back to you as soon as possible via the email registered in the form
Contact Us | Support & Inquiries at Store SAT
Contact Store SAT for help choosing an IPTV or sharing service, activating a player, checking device compatibility or following an existing order. If you have a general question first, review the FAQ and then send the details that are specific to your setup.
Use the support channel that matches your request
- WhatsApp: useful for quick product, compatibility and activation questions.
- Email: support@storesat.org for detailed order or technical follow-up.
- Contact form: send your name, email, country and a clear message.
- Telegram: follow official Store SAT service updates and announcements.
If you already purchased, keep your order reference available and check My Account for the information associated with your account.
Send the details that help support diagnose the issue
| Request | Useful information | Do not send |
|---|---|---|
| New subscription | Country, device, app, required content, connection count | Full card details |
| Playback problem | Channel, time, device, app, network, screenshot | Personal passwords |
| Player activation | App name and required Device ID/Key | Bank credentials |
| Order follow-up | Order number, product and purchase email | Unrelated sensitive data |
For information about how Store SAT handles personal data, read the Privacy Policy.
Check the service rules before activation
Digital services and device-linked activations can have different cancellation or transfer rules. Read the current Terms of use and ask support before paying if your device or app is uncertain.
Know who you are contacting
Store SAT works across IPTV, sharing servers, player activations and supported devices. For the company and service overview, see Who we are.
For faster technical support, send one complete message
Include the product name, device model, operating system, player name, connection type and the exact error or symptom. If the problem affects only one channel or appears only at a certain time, say so. A screenshot can help, but hide passwords, private playlist URLs and payment information.
If the service works on a phone but not on a television, mention that comparison. If it works on one network but not another, include that too. These details help support distinguish a player, device or home-network issue from a service issue without repeating the same basic questions.
Keep order and activation details together
For an existing order, include the order number, purchase email and product name. For device-linked activations, keep the Device ID, Device Key, MAC or receiver serial number available only when the product requires it. Do not send banking passwords, card PINs or unrelated identity information.
Use one support thread when possible so the troubleshooting history remains clear. If you have already restarted the router, tested Ethernet or tried another compatible player, say which steps you completed and what changed.
For refund-related questions, include the activation or delivery date and a concise description of the troubleshooting already completed so the team can review the correct policy conditions.
Ask for the current Store SAT price, not a copied market price
If you are ready to buy, compare the current iptv subscription options and ask Store SAT directly for the price and plan terms that apply to your country and device. Competitor pricing is not used as Store SAT pricing.